Terms of Service
Last updated: 18 May 2026
These Terms govern your access to and use of stratai. By creating an account, accepting an invitation, or otherwise accessing the service, you agree to be bound by them. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.
1. The service
stratai is a software platform for strata managers, owners corporations, and lot owners to administer strata schemes, including (without limitation) levy and financial tracking, repairs and maintenance workflows, by-law search, AGM and committee meeting tools, and AI-assisted drafting and summarisation. During the private beta the service is provided on an "as is" basis and may change without notice.
2. Accounts and roles
You are responsible for keeping your credentials secure and for activity under your account. You must be authorised to act on behalf of any strata scheme you administer through the platform. Where your strata firm invites you, your access is governed by the role they assign (admin, strata manager, assistant, property owner, or committee member); the firm may revoke that access at any time.
3. Acceptable use
- Do not upload unlawful, infringing, defamatory, or malicious content.
- Do not attempt to reverse-engineer, probe, penetrate, or interfere with the service.
- Do not use the platform to harass other users, send unsolicited bulk communications, or spam.
- Do not attempt to extract personal information about other users beyond what the role-based UI exposes to you, and do not use any data obtained through the service for purposes unrelated to your role.
4. Fees and billing
Pricing for paid plans is published on our website and may change with reasonable notice. During the private beta the service may be provided free of charge to selected design partners. Fees are exclusive of GST unless otherwise stated.
5. Your data
You retain ownership of the data you upload ("Customer Data"). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display Customer Data solely to provide and improve the service. We will not sell Customer Data, and we will not use Customer Data to train AI models. See our Privacy Policy for how we handle personal information.
6. AI features and accuracy disclaimer
The service includes AI-assisted features that generate suggested text, summaries, search results, and drafts (for example, AGM minutes, by-law explanations, and repair triage). These outputs are generated by large language models and may be incomplete, inaccurate, or out of date. AI outputs are not legal, financial, or compliance advice. You must independently review any AI-generated output before relying on it, distributing it to owners or committees, or using it for any regulated purpose. We disclaim liability for decisions made in reliance on AI outputs to the maximum extent permitted by law.
7. Service availability
We aim to provide the service with reasonable continuity, but do not commit to a specific uptime percentage during the private beta. We may schedule maintenance windows and will give reasonable notice where practicable.
8. Termination
Either party may terminate the agreement at any time on reasonable notice. We may suspend or terminate your access immediately if you breach these Terms, attempt to harm the service or other users, or fail to pay fees when due. On termination we will provide a reasonable window for you to export your data before it is deleted in line with our retention policy.
9. Liability
To the maximum extent permitted by law, our aggregate liability for any and all claims arising out of or in connection with the service is limited to the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or AUD $100, whichever is greater. We are not liable for indirect, special, incidental, or consequential loss, loss of profits, or loss of data, even if advised of the possibility of such loss. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
10. Indemnity
You indemnify us against any claim, loss, or expense arising out of (a) Customer Data you upload that infringes a third party's rights or breaches applicable law, or (b) your breach of these Terms, except to the extent caused by our negligence or wilful misconduct.
11. Governing law and jurisdiction
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia sitting in Sydney.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified in-product or by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.